Recent Posts

Stop Doing Things. Do Something For The Littlest Lives.

Today is Preemie Awareness Day. I had no idea. Did you? The thing is, I should have. I should have known because a little more than six years ago, it was me who was sitting in the hospital, frought with anxiety and worry, as my baby girl was getting ready to make her entrance into this world … seven weeks early. I should have...

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Introducing BeeLines: Bios, Just For You, By Honeybee

What’s everyone’s least favorite thing to do? Ironing? Eat Brussels Sprouts? Watch political ads on TV? Sure, those things are all pretty darned bad, but almost universally, people hate to talk, much less write, about themselves. It’s hard. You work tirelessly for your clients. You bend over backward to help them....

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In Defense of Facebook Fan Pages … Sort Of

I read a really interesting post today by my friend, Teresa Boardman (who’s a smart cookie and whom you should follow, if you’re not already). She was bemoaning the sacrifice of good customer service to the gods of Facebook and Twitter; that companies no longer seemed to care about helping their customers and were...

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The Yin & The Yang of Customer Service

On Saturday, like so many others, I spent the day taking care of family & household business. I spent time with my kids, did a bunch of stuff around the house … and went to the grocery store. My local grocery store is like any other small-town market. It’s neighborhoody, teeming with moms, dads, and kids begging for...

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The Warm, Sunny Afterglow of REBarCamp Phoenix

Last week, I had the distinct pleasure of participating at REBarCamp Phoenix. There was more warmth and sunshine around me than I would have ever believed, and that was just from the people in attendance! With nearly 800 eager-to-learn folks charging enthusiastically into Scottsdale Stadium, even if the weather hadn’t been...

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What Makes Us Human?

Ah, yes. Be human. I hear people saying that an awful lot. Be transparent. Be genuine. Be real. Be human. What does that mean, exactly? I’ve had occasion to think about that a great deal of late. So what does it mean?   Is it acting irrationally when your heart aches? Is it feeling remorseful for those actions? Is it...

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NBC Washington, You Should Be Ashamed of Yourselves

Anger. Fury. Outrage. These are just a few words that describe my feelings at this moment. Typically, when I am feeling intense emotion about a particular subject, I find it best to back away from my computer. To steer clear of my blog, Twitter, Facebook … anywhere that I might say something I might later regret. Not this...

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