Recent Posts

OW! Why’d You Kick Me?

I can be a pain in the ass sometimes. It’s true. Let me back up for a second. It’s not that I AM a pain in the ass, but I can BE a pain in the ass. Things you oughtta know about me. I … Have a mental “red pen” and compulsively edit my Twitter stream as it rolls past (and everyone’s Facebook statii, too, thank you Meg)....

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Sure, You Know Me. But Do You Know That I Know That You Know Me? I Don’t Know.

Is it possible to really get to know someone through a series of tweets, Facebook comments, or blog posts? Can we really get to know people online? I submit that doing that is no different than meeting people in your neighborhood, at the grocery store, in bars or restaurants … you get the idea. In those places, just like...

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Stop Doing Things. Do Something For The Littlest Lives.

Today is Preemie Awareness Day. I had no idea. Did you? The thing is, I should have. I should have known because a little more than six years ago, it was me who was sitting in the hospital, frought with anxiety and worry, as my baby girl was getting ready to make her entrance into this world … seven weeks early. I should have...

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Introducing BeeLines: Bios, Just For You, By Honeybee

What’s everyone’s least favorite thing to do? Ironing? Eat Brussels Sprouts? Watch political ads on TV? Sure, those things are all pretty darned bad, but almost universally, people hate to talk, much less write, about themselves. It’s hard. You work tirelessly for your clients. You bend over backward to help them....

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In Defense of Facebook Fan Pages … Sort Of

I read a really interesting post today by my friend, Teresa Boardman (who’s a smart cookie and whom you should follow, if you’re not already). She was bemoaning the sacrifice of good customer service to the gods of Facebook and Twitter; that companies no longer seemed to care about helping their customers and were...

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The Yin & The Yang of Customer Service

On Saturday, like so many others, I spent the day taking care of family & household business. I spent time with my kids, did a bunch of stuff around the house … and went to the grocery store. My local grocery store is like any other small-town market. It’s neighborhoody, teeming with moms, dads, and kids begging for...

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The Warm, Sunny Afterglow of REBarCamp Phoenix

Last week, I had the distinct pleasure of participating at REBarCamp Phoenix. There was more warmth and sunshine around me than I would have ever believed, and that was just from the people in attendance! With nearly 800 eager-to-learn folks charging enthusiastically into Scottsdale Stadium, even if the weather hadn’t been...

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